I have been having a manicures and pedicures with Marco Benito for about a year and I cannot fault the actual service. Until recently there were quite a few long standing staff members and having been elsewhere in Birmingham before, the service at MB WAS unbeatable. The reason I have rated only 3 stars is because of the owners rather than the staff who work there. Most long term staff members have had to leave due to how they are treated and now they are understaffed and are unable provide a good service to customers as everyone there is new. Staff members rarely get a lunch break, working long hours and get told 'everyone is replaceable'. I don't want to support a business who treats is staff members that way!